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Welcome to the tuskcollection.com website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.
Contact details for this website are as follows:
Trading address: 22 High Street, Ledbury, Herefordshire HR8 1DS. United Kingdom
General email: [email protected] Telephone number: +44 (0)1531 248240
Before you place an order, if you have any questions relating to these terms and conditions please contact us or call us on +44 (0)1531 248240.
Use of the website
You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
- modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites; (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; (iii) the use to which others make of these websites or resources; nor (iv) any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
The only customers on our database are those who have registered on our website www.tuskcollection.com or who actively submitted their contact details to us because they expressed a desire to be informed regularly about our activities.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK GDPR.
We collect information about you for two reasons: firstly to process your order, and secondly to provide you with the best possible service. The type of information we will collect about you includes:
- Your name
- Email address
- Password (stored securely)
- Telephone number
- Credit/debit card or other payment details (if these are given to us over the phone or through any other form of communication, they are shredded as soon as the transaction is completed)
- Product selections
When placing an order via our website/buying from us in store we use a company called Izettle to accept payments, who have provided us with the information you may wish to read in regards to how your data is stored/protected. You can read their terms and conditions via this link -
We may also collect, and our third party providers of content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us. However you reserve the right to ‘be forgotten’ and if you wish this information to not be stored, inform us and our third party provider shall remove it from the database.
When placing an order via our website/buying from us in store we use a company called Izettle to accept payments, who have provided us with the information you may wish to read in regards to how your data is stored/protected. You can read their terms and conditions via this link - izettle Data Protection
We have a firm policy that we will not release your Personal Information to any company outside of TUSK collection for mailing or marketing purposes. You should be aware that, if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
If you have any questions/comments about privacy, you should contact us on 01531 248240 or email [email protected]
Purchase of products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
- You place the order for your products on the website by pressing the Checkout button at the beginning of the checkout process. You will be guided through the steps for placing an order by a series of simple instructions on the website.
- We will send to you an order acknowledgement email detailing the products you have ordered.
- As your product is shipped from our store or one of our suppliers we will send you a despatch confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our instructions.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered is unavailable from stock.
- We were unable to obtain authorisation for your payment.
- We identified a pricing or product description error.
- Your not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
Contract cancellation under the EU Consumer Directive
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 10 calendar days after the day on which you receive the products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us no longer than 10 calendar days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them. Please follow the procedure set out in Returns policy which you will have received with your order.
Please note that your right to return products does NOT apply to products which fall into the following categories unless they are faulty or not as described:
- Made to measure, customised or personalised goods
Please see our Refund Policy for further details.
Product Pricing and Description
All prices are quoted in Pounds Sterling and include VAT (where applicable) at the current rates and are correct at the time of entering the information onto the Website. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price before you proceed to the checkout.
The total cost of your order is the price of the products ordered plus delivery, the appropriate rates being set out in our pricing structure shown elsewhere on this Website. Promotional offers and prices are as stated, with no further discounts available.
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. We also make every effort to display as accurately as possible the colours of the products that appear on www.tuskcollection.com. However, as computer monitors and printers vary, we cannot guarantee that colours will appear totally accurately to you.