COVID-19 info

UPDATE - 6TH JAN 2021

The Ledbury shop is temporarily closed under Covid-19 restrictions, however our website is open 24/7!

We offer free UK shipping on all orders over £40

Click & collect and local delivery to Hereford & Ledbury is also available,

Choose your shipping method from the drop down menu on the last page of checkout!

Any questions, please feel free to email [email protected]

UPDATE - 2ND JAN 2021

As Herefordshire is now in tier 3, we will be open from 10-am until 3pm Monday -Saturday & our website is open 24/7 for delivery or click & collect.

Thank you so much for all your support we are really grateful!

UPDATE - 4TH NOVEMBER 2020

So here we are again!

Firstly, we have been blown away by the support for independent businesses so let us say a huge thank you! Sadly the shop will now be closed until the 2nd December.

It’s obviously frustrating for us to be shut at this time of year but we understand it has to be done to keep everyone we love safe!

Silver lining - You will still be able to shop our entire collection on our website http://www.tuskcollection.com ! We will still be packing and shipping your orders and offer free nationwide shipping via APC on all orders over £40. We are currently working on a 1-3 day delivery time during busy periods.

A click and collect service is also available! Simply select “collect in store” at the checkout on our website and we will be in touch to arrange a day/time that suits you.

Free delivery is available to those within a 10 mile radius of Ledbury or Hereford if you can’t make it to the shop. Again, simply select collect in store and add a note for us to contact you and arrange the local delivery.

If you need further assistance with ordering anything, or you can’t easy shop online, please reach out to Katie at mailto:[email protected]ion.com or leave a message on the shop phone 01531 248240 and we can arrange an alternative.

Make sure you follow us on Instagram @tusk_collection to see regular videos of new stock.

Keep safe everyone and we shall see you all very soon and thank you again for supporting us.

Shelagh & Katie xx

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*UPDATE* 31st May 2020 -

Following Government guidelines and subject to the rate of R, we will be reopening the shop on Monday 15th June 2020!

We cannot wait to greet our lovely customers again and would like to extend a HUGE HUGE thank you to all of you wonderful people who placed orders via the website while we were shut.

Before opening we will be making a few adjustments to make sure we are "Covid-19 safe" and can implement social distancing within the shop.

We will complete weekly risk assessments to make sure we are keeping everyone as safe as we can.

This will include the following regulations which we kindly ask you to observe when entering the shop.

- Only two customers will be able to enter the shop at one time for social distancing to operate.

- Please keep two metres apart from other customers and staff members. - Please feel free to use the hand sanitiser we will have available on entering the shop

- Please refrain from touching the stock too much, we do however have a system in place for anything that is handled, including sanitising the item and, where necessary, a period of quarantine away from the shop floor.

- We have installed screens/sneeze guards around the counter for the safety of staff and customers.

- Contactless payment where possible, and for the foreseeable future, no cash payments accepted unfortunately.

- Please make sure your children are aware of social distancing rules. - Any clothing that is tried on in the shop will be steamed and the changing room will be cleaned after every use.

We will be vigilant with our cleaning schedule, making sure the shop is a safe environment for customers.

We certainly don't want this to be the end of browsing as we love seeing you all in our shop, but if you don't feel comfortable to come shopping yet, you can still shop online with delivery from our website and from the 15th June we will be reinstating our "click and collect" option at checkout, allowing you to simply pop in and pick up quickly and safely.

This page will be constantly updated in line with government guidelines.

If you have any queries please feel free to contact [email protected] We can't wait to welcome you back through the doors of TUSK!

*these rules will only apply from the 15th June and will be adjusted as the situation changes.

UPDATE 22nd March 2020 -

With a heavy heart, we have decided the best thing we can do to help prevent the spread of COVID-19 is to shut the shop for now. We have thought long and hard about whether we should stay open, but the thought of potentially causing more strain on our wonderful NHS outweighs any reason to stay open.

In the meantime our website will continue to operate 24/7 with deliveries still going ahead so you can shop online. We have also created a discount code for 20% off everything until we re-open. Simply use code "SAFE" in capitals at the checkout.

Finally a HUGE thank you has to go out to all of you who have been supporting local shops and keeping us all afloat, this won't last forever and we can't wait to welcome you back through the doors of TUSK. Stay home. Stay safe. Save lives.

Katie & Shelagh xx